Refund policy
Last updated: 14 October 2026
100% money-back guarantee
If you don't like your Ziva or Ziva+, you can return it within 7 days of delivery and get 100% of the product price back.
Return conditions
- Ask for a return within 7 days of the day your order is delivered.
- The product and its original packaging must not be damaged. We can't accept a return if the product or its packaging is damaged.
- Send back everything that came in the box: the alarm, carabiner, USB-C charging cable and user manual.
How to return an item
- Contact us with your order number by email at support@zivasafe.com or on WhatsApp at +92 335 0383786.
- We'll confirm your return and send you the return address.
- Pack the item securely in its original packaging and send it to us. You pay for return shipping.
Your refund
Once your return arrives and we've checked it, we'll refund 100% of the product price. Orders paid online are refunded to the original payment method. For Cash on Delivery orders, we'll refund you by bank transfer to an account you give us. We'll email you when your refund has been issued.
Return shipping is paid by you and isn't refunded.
Damaged or faulty on arrival
If your order arrives damaged or doesn't work, contact us within 7 days of delivery with a photo or short video. We'll arrange a replacement or a full refund, and we'll cover the return shipping.
Questions
Contact us any time at support@zivasafe.com or on WhatsApp at +92 335 0383786.