Frequently asked questions

Pull the pin out of the device. As soon as the pin is pulled, the alarm sounds.

Push the pin back into the device. This stops the alarm and resets it, ready for next time.

The siren is 130 dB, with a flashing light.

No. Pulling the pin sounds the alarm on both models. Ziva doesn't use a phone or an app at all. Ziva+ adds Bluetooth so it can also trigger your phone's built-in Emergency SOS.

Both models have a rechargeable 200 mAh silicon-carbon battery. Charge it with the included USB-C cable.

Yes. Test it briefly in a suitable place, hold it away from your ears, and let people nearby know first. Push the pin back in to stop it.

Ziva+ is the same pull-pin alarm as Ziva, plus Bluetooth. Pull the pin and the 130 dB alarm sounds straight away. When Ziva+ is paired with your iPhone or Android phone, it also triggers your phone's built-in Emergency SOS, which then does what you've set up in your phone's settings.

The Ziva Safe app isn't available yet. We'll announce it here when it is. No subscription, ever.

No. Ziva+ itself doesn't call anyone, send messages or share your location. It triggers your phone's built-in Emergency SOS over Bluetooth, and your phone carries out the actions you've set up. What happens depends on your phone, its Emergency SOS settings, SIM and network.

No. There's no subscription for Ziva or Ziva+, ever.

Turn on Emergency SOS in your phone's settings and add your emergency contacts. Then pair Ziva+ with your phone over Bluetooth, following the user manual in the box. Our setup guide walks you through it.

Ziva+ pairs with iPhone and Android phones that have Bluetooth and a built-in Emergency SOS. What your phone does when SOS starts depends on its model and settings. Not sure about your phone? WhatsApp us your phone model on +92 335 0383786.

No. The Ziva Safe app isn't available yet. Today, Ziva+ works with your phone's built-in Emergency SOS, which you set up in your phone's settings. Ziva doesn't use a phone or an app at all, and on both models pulling the pin sounds the alarm without a phone.

The SOS step needs Bluetooth on and Ziva+ paired with your phone and nearby. If they aren't connected, your phone's Emergency SOS can't be triggered. The alarm still sounds when you pull the pin.

Yes. Choose Cash on Delivery at checkout and pay when your order arrives. Delivery is free and no tax is added at checkout.

When your order ships, you'll receive tracking details. You can also visit our Track Order page.

Delivery is free across Pakistan and takes 3–5 working days. We deliver with TCS or Leopards Courier. We don't ship outside Pakistan yet.

We deliver anywhere in Pakistan, free of charge. We don't ship outside Pakistan yet.

You can return an item within 7 days of delivery for 100% of the product price, as long as the product and its packaging aren't damaged. Return shipping is paid by you. See our refund policy for the steps.

Yes. Ziva and Ziva+ come with a 6-month replacement warranty for device faults, counted from the day your order is delivered. If your alarm stops working properly with normal use in that time, email support@zivasafe.com or WhatsApp us on +92 335 0383786 with your order number, and we'll arrange a replacement.

Faults in the alarm itself under normal use, for example if the siren, light, button or battery stops working as it should. It doesn't cover physical damage, such as from accidents, drops or water, misuse, or devices that have been opened. See our refund and warranty policy for details.